Refund & Cancellation Policy

This Refund & Cancellation Policy describes the conditions under which Super Gift Center accepts order cancellations, refunds, or exchanges for products purchased through its website.

Super Gift Center strives to provide customers with high-quality products and seamless service. However, in case of dissatisfaction, defects, or errors, this policy governs the resolution process.

Interpretation and Definitions

Interpretation

Words with initial capital letters have specific meanings as outlined below.

Definitions

• Company refers to Super Gift Center, located at Pari Chowk, Greater Noida, Uttar Pradesh, India.
• Customer refers to the individual or entity purchasing products from the Company.
• Order means a confirmed purchase request placed through the Company’s website.
• Refund refers to the return of money paid by the customer, subject to conditions stated in this policy.
• Cancellation means a customer-initiated request to stop the processing of an order.

Order Cancellations

• Orders can be cancelled within 24 hours of placement, provided they have not already been dispatched.
• Once shipped, cancellations are not permitted.

Refund Conditions

Refunds will be considered under the following circumstances:

• Damaged or Defective Products – Customers must report any damage within 48 hours of delivery, supported with photos or videos.
• Incorrect Orders – If the delivered product does not match the order specifications.
• Non-Delivery – In cases where the product is not delivered due to logistical errors attributable to the Company.

Refunds will be processed through the original payment method within 7–10 working days after validation.

Non-Refundable Items

• Customized or personalized products.
• Products damaged due to mishandling after delivery.
• Items without original packaging or proof of purchase.

Return Process

• Customers must email giftsuper964@gmail.com with order details, proof of purchase, and reason for return.
• Approved returns should be sent back in original packaging.
• Shipping costs for returns (except in the case of defective items) shall be borne by the customer.

Contact Information

For refund or cancellation queries, contact:

• Address: Shop No 51, Gurbaksha Plaza, Jagat Farm, Block E, Chandila, Gamma 1, Greater Noida, Uttar Pradesh 201310
• Phone: +91 7838380386
• Email: giftsuper964@gmail.com